Cleaning Services FAQ | Cleaning Services Web Design | FAQ

10 minutes is all it takes to get your website started… Seriously. It’s as simple as 1-2-3:1-Enter your general business information, 2-Choose a design, 3-View your website, AND YOU ARE UP AND RUNNING! IT’S THAT EASY! All of your content is written for you and our "Easy Edit" Manager allows you to change your entire site at the click of a button.

How much is this going to cost me, really?

There is no initial investment, REALLY! The cost involved in utilizing our service is $39.95/month to host, maintain and manage your website with unlimited customer support. If you are interested in doing further marketing on the search engines and for maximum exposure on the web, take a look at our marketing packages.

How long do I have to stay with the service?

No Obligation. No Contracts. Cancel at any time. When choosing your website design company you should think twice about a company that is going to make you sign a contract. They want you locked in with them because they are afraid you will leave!

How long does it take to get my site up on the internet once I sign up?

You will have immediate access to your site to make changes and view how your site will look live. It takes approx. 24-48 hours to get your permanent site up on the internet.

How will I know if people are viewing my website?

You can view your website tracking reports to find out how many clients clicked on your listing, what service they searched for, what zip code they’re located in and how many times your map listing was viewed.

What is Search Engine Optimization (SEO) and why do I need it?

There were over one million local business searches on the internet last month! Was your Business Found? Our search engine marketing packages allow you to be found by customizing your search range. With up to 10 search terms available, just let us know what company areas and cities potential customers should find you under and we’ll do the rest!

What is the charge for your marketing packages?

Our Silver Package provides external internet marketing allowing you to Choose 5 “Search Terms” (cities and company specialties) to be found under in the search for an additional $30.00 per month.

Our Gold Package provides external internet marketing allowing you to Choose 10 “Search Terms” (cities and company specialties) to be found under in the search, our full E-communication Suite and a Google Local Business Center Listing & Full Tracking for an additional $60.00 per month.

What is the benefit of sending out an e-newsletter to my customers?

Stay in touch with your customers by communicating with them electronically. Increase loyalty, referrals and word of mouth. Our e-communications suite includes the ability to send out e-newsletters, e-cards, and surveys & polls to your customers with a wide array of designs to choose from and the ability to customize and track your opens and forwards to other potential customers.

What is a Google Local Business Listing and how does it enhance my web visibility?

Local customers already search Google for the products and services you offer. We’ll help you create a Google Local Business Center Map Listing to be sure you stand out and are found.

How does Social Media benefit my business?

So many internet users are using social media sites to obtain information or just reconnect with friends and family on the Web. So, it can help your Web site a great deal to publish information and participate in conversations on social media sites. No time, don’t worry, we provide Social Media Marketing Services to our customers. Give us a call today, we’ll walk you through it!

What kind of support do you offer?

Our Rockin’ support team is available to help you with any issues that may arise. You can use our online support ticketing system, have a live online chat with one of our support specialists or e-mail us at any time. If you aren’t comfortable with email or online support, there is always someone available to help you over the phone. You can call us at 888-WEB-5580.

What is the charge for your customer support?

We offer UNLIMITED customer support at no additional charge!

Do you offer any online support tutorials?

Yes. You can learn how to edit and manage your website by viewing our online help console or watching a video on the specific topic you are looking for. Our help system will walk you through the detailed steps for any topic you are interested in learning about.

How do I make changes to my website and information?

To make changes to your website, log on to BaystoneMedia.com and sign in to your account. This will take you to your own personal "Easy Edit" Manager where you will be able to make any changes you would like at the click of a button.

How long does it take to have my changes show up on my website?

Any changes you make show up instantaneously!

How often can I change my website design and information?

You can change your website design or content as often as you would like for no extra cost. Keep it fresh simply by changing the design with the change of each season. Changing a design is as simple as 1-2-3; so why not do it each quarter.

What is the benefit of having an e-commerce store?

Sell your products anytime with unlimited store hours, giving your patients 24 hours a day, 7 days a week access to shop and buy items from you? An e-commerce store will help you establish customer loyalty, increase brand awareness, expand your customer reach and allow you to promote your services with each sale from your online store.

How can I use my client’s testimonials to benefit my website?

Begin getting testimonials and pictures to place on your website. There is no better marketing than your own customers bragging about you, your staff and the excellent service you have offered.

Can I get e-mail addresses at my domain name, for example, staff@YourDomainName.com?

If you would like a personalized email address, we will provide this for no extra charge. Simply provide us with the exact email that you would like and we will set it up for you.

How do I get a domain name for my site? What if I already own a domain name that I want to use for my site?

When you get started, we will contact you to see if you already have a domain name. If you don’t, we will work together to find one you like. If you have one already, we’ll email you directions on how to point your existing name at your new site with us.